Shipping Exchanges Returns KE'ALA BIKINIS

The KE'ALA Promise

Secure shopping Easy & free returns

 

 

Shipping

U.S.
All orders will be shipped by USPS First Class Mail for a fee of $7.99 in the U.S., including Hawaii and Alaska. You will receive a delivery confirmation code when the package is shipped. Please allow 2 - 3 business days to process your order. Orders may take up to 3 - 6 business days to be delivered from the shipping date. 

International
Based on destination via USPS.

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IMPORTANT NOTES:

  • All sale items are final. 
  • All exchanges & returns must be postmarked within thirty (30) days of delivery to receive a product exchange or refund.
  • Merchandise must be unworn, unsoiled, and unwashed.
  • Sanitary strips, KEʻALA BIKINIS hangtags and any other applicable accessories must be in-tact and untampered with.
  • Return address:

KEʻALA BIKINIS
234 7th Avenue, Unit 403,
San Mateo, CA 94401 USA

Exchanges (If applicable)

  1. Click keala-bikinis.com/a/returns
  2. Enter your order number and email address in the fields and click "Find your order."
  3. Follow the screen instructions. Select the items you want to return and the reason for your return.
  4. For exchanges, select "Exchange for another item(s)."
  5. Please indicate which product you would like in exchange (product name, size, color).
  6. You will get a confirmation email with shipping guidelines.
  7. Pack your item(s) and invoice into packaging of your choice and affix the prepaid mailing label. Please note: KEʻALA BIKINIS is not responsible for any damages incurred during shipping.
  8. Once your returned item(s) has been received and inspected, we will send you a confirmation email.
  9. Upon approval, your exchange will be processed and shipped. You will receive a shipping confirmation email.

Returns

  1. Click keala-bikinis.com/a/returns
  2. Enter your order number and email address in the fields and click "Find your order."
  3. Follow the screen instructions. Select the items you want to return and the reason for your return.
  4. For returns, select "Refund to the original payment method."
  5. Pack your item(s) and invoice into packaging of your choice and affix the prepaid mailing label. Please note: KEʻALA BIKINIS is not responsible for any damages incurred during shipping.
  6. Once your returned item(s) has been received and inspected, we will send you a confirmation email.
  7. Upon approval, your refund will be processed, and credited to your credit card or original method of payment, within 15 business days.

Start an Exchange or Return: keala-bikinis.com/a/returns